The 2021 EMEA, APAC, and Latin American research briefs will be available in early 2022. The primary 2021 Talent Board North American benchmark candidate experience research report can be downloaded today here.
This may be due, in part, to the more inclusive language and examples of diversity that employers are bringing to their careers sites, candidate communications, job ads and other marketing collateral for their employment brands.” “We found that women and people of color rated their 2021 candidate experiences much more positively than older candidates, male candidates or white/Caucasian candidates did. “While the competitive candidate experience differentiators of communication and feedback remain unchanged each year, this is the first year we’ve asked candidates to self-identify their race and ethnicity,” said Kevin Grossman, Talent Board president. “Communication and feedback loops at every stage of the recruitment process continue to be critical, can equate to a greater fairness for candidates, and can generate a positive impact on business outcomes and the employment brand.” “No matter what the world looks like, each year we know that timely communication, expectation setting, feedback, transparency, and closure are competitive differentiators,” said Ron Machamer, Talent Board director of global programs. HR Technology News: Docebo Recognized as Market Leader by Enterprise Customers and Top Analysts in Learning Industry 43% more candidates from CandE-winning companies were asked for feedback at the end of the interview stage than all other employers. And while all stages are important, those candidates who make it to the screening and interviewing phase are most likely to be encouraged to apply again in the future. Feedback Loops Are Critical. Candidates for CandE-winning companies who were asked for feedback at every stage of the recruiting process indicated they were more likely to increase their relationship with the employer.
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Automation can free recruiters up to work more efficiently, improving candidate experience outcomes. Artificial Intelligence Improves Candidate Experience. Top companies are more likely to have implemented artificial intelligence recruiting technology to improve their sourcing capabilities, their communication with candidates and to support recruiters in their roles.This is the largest increase since Talent Board began its research a decade ago.
In North America, candidate resentment rose from 8% in 2020 to 14% in 2021, a 75% spike. Positive candidate experiences initially increased during the pandemic (in all the regions we track), but unfortunately, candidate resentment has returned to pre-pandemic levels in North America and EMEA.
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